Dear Candidate,
Hi,
This is with reference to your resume on one of the portals. Your Profile is matching for one of the immediate requirement with JDA Software.
Job Location: Bangalore
Job Title: Analyst (Technical/Functional/Techno functional)
Job Description
Job Description:
* Ability to log and respond to customer support requests via phone, e-mail, and web interface.
* Act as product technical liaison between support and development teams.
* Communicate technical product and solution expertise to internal and external customer.
* Exhibit a commitment to customer service while building customer partnerships.
* Expertly utilize support tools (WebEx, JDAAnalyze etc) to expedite case resolution.
* Follow operational guidelines for interacting with other associates.
* Fully document all case interactions and author Knowledge Base solutions.
* Provide updates and case statuses to customers and management.
* Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.
* Use customer service, communication and problem solving skills to solve inquiries from JDA customers.
* Work as a support team member to utilizing technical skills and product expertise helping to resolving customer product issues.
Technical Skills:
* Strong SQL use and syntax experience: mandatory
* SQL use with MS SQL Server 2005,2008 & Oracle 10g/11g a plus
* Database concepts: mandatory
* Oracle forms (6i,10g) experience
* COBOL, UNIX, VB, .Net experience a plus
* C, C++ experience is a plus
* PL1, Pro*C experience a plus
Required Experience
* 2 to 3 years work experience
* Retail industry experience
* Prior application support experience a plus
* eCommerce or Merchandise Management experience a plus
* Bachelor's degree in Computer Science, IS, Engineering, a related field, or equivalent
Required Skills:
* Excellent problem-solving skills
* Strong analytical skills with an outstanding talent for technical troubleshooting
* Strong interpersonal, written, verbal and non-verbal communication skills
* Ability to handle multiple and changing priorities and multiple customers
* Ability to work alone as well as in team/cooperative efforts
* Readiness to work in shifts/weekends
About JDA:
What makes JDA Software The Supply Chain Company®? It is our passion for delivering best-in-class supply chain solutions that help businesses grow revenue, increase profits and operate in a more efficient and sustainable way. Our strength comes from the combined heritage, technology and knowledge capital of our people, solutions and acquired brands, including market leaders such as i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®. From raw materials to the store shelf - and every step in between - JDA possesses a unique understanding of supply chain obstacles and opportunities, helping diverse companies around the world transform their supply chains into a powerful competitive advantage.
Our supply chain management, merchandising and pricing solutions empower more than 6,000 companies worldwide. No other solutions provider offers the depth and breadth that JDA does. Our innovative solutions and services address the unique supply chain challenges of virtually any business - including discrete and process manufacturers, wholesaler-distributors, third-party logistics providers, retailers and service providers in industries such as passenger travel, cargo and freight, hospitality, leisure and entertainment and media.
Please visit www.jda.com to know more about the company.
If you would be interested in taking the hiring process forward with us, please revert to me on
byre.gowda@jda.com .
Thanks & Regards
Byre Gowda | Team Recruiting | JDA Software
0 comments:
Post a Comment